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Important COVID-19 Update

Oro Valley Smiles “RE-OPENING” on May 6, 2020 for Essential Care

We hope this greeting finds you and your family in good health.  Our local and even global communities have been through unprecedented events and life altering experiences over the last few months.  Many of us are struggling to determine how best to respond and/or emerge and move forward with our personal and professional lives…  There are no simply no easy and clear cut answers across our social, economic and demographic differences… 

Despite all these difficulties, our community has made the decision to move forward.  The Arizona Governor and Department of Health have given the healthcare community the permission to resume operations, effective May 1, 2020.  We are excited to get back to work and provide the essential dental care our patients need, but with a renewed zeal and commitment to the health and safety of our employees and patients.  Enhanced total office sanitation and disinfecting procedures are our new normal, and Infection control will continue to be a top priority for our practice. We closely monitor procedures recommended by the U.S. Centers for Disease Control and Prevention (CDC) and the American and Arizona Dental Associations (ADA/AzDA).

We will be reaching out to you all by phone in the coming days, weeks and months in an attempt to personally speak to you about future appointments, treatment, and any questions or concerns you may have about resuming the care of your Oral and Overall Health. When you do return to see our familiar and welcoming faces, which we hope is soon, you will notice some changes. We have made these changes to help protect our patients and staff based on local and national medical, legal and dental reasons. For example:

  • Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you arrive to the office.
  •  Upon arrival, for some period of time, you will be asked to complete a questionnaire about your current status and health and your temperature will be taken.
  • We have a “Sanitation Station” with gloves, masks and hand sanitizer available for your use when you enter the office.
  • You will notice our waiting room has been reconfigured and we will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.  Coffee, Tea and Water, will still be available, upon request with Staff Assistance.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time, and may even need to be asked to wait in your vehicle, while we sanitize, disinfect and prepare for your appointment.

There is no question that things are and will be different and “returning to normal,” whatever that is, is not a reasonable expectation… What you can count on is that we are committed to each other and to our patients. 100%!  We will do whatever needs to done to answer your questions and deliver the care you deserve and have come to expect from us. We can’t wait to see you and care for you and move forward…  When you are ready and comfortable, we will be here to make your appointment. Call our office, send us an email or visit our website.   Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

Len Gerken DMD

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The best dental office. Extremely professional and yet very personal, targeted care. They always make me feel so welcome and stress my dental health is of the utmost importance. Dr. Gerken may be the best dentist in southern Arizona. I recommend him to anyone who has fears or qualms about seeing the dentist. You will be absolutely amazed.

-Alexis C.